A client is the boss. If the boss is not happy with you, then you will most likely get fired. You can avoid this by keeping your clients happy. It is difficult to retain a client and you will have to work hard to achieve this.
“Loyal clients can enable your business to survive even during low seasons,” said Issa Asad Florida entprereneur and businessman since 1996. Mr. Asad is the CEO of Q Link Wireless and Quadrant Holdings, located in South Florida. He is also the author of 4 e-commerce and marketing e-books that can be purchased on Amazon.
Here, Issa Asad Reveals 4 Ways to Keep Your Clients Indefinitely Happy:
Respond to messages immediately
Imagine sending someone a message and they take ages to reply or even ignore completely. This can be so heartbreaking. Clients will always send emails and text messages frequently. You need to respond promptly regardless of whether they are complaints, compliments, or suggestions.
Responding on time creates confidence in the client who may end up trusting you. Preferably, let your response be within one hour. If you cannot reply within 24 hours, at least leave a message that will inform the client that you have seen the message and that you will respond later. Also, make sure you get back to the client within your promised time frame.
Create personal relationships
Is it a crime to be friends with your clients? No. You can create a friendship or a personal touch by sending birthday messages, anniversary wishes, greeting cards, Christmas wishes, or email messages. Such messages make clients know they are important and that you are thinking about them on special days. This will help build trust and a stronger connection between you and them.
In addition, keep communicating with them and appreciating them for being valued customers. You can also ask for their feedback regarding your services. Communicating frequently breaks that formal relationship and turns it into casual but professional. This is when clients trust you and open up to tell you awesome suggestions.
Listen to their suggestions
Being the boss, the client knows how he/she wants to be served. They know what they like and what they don’t. Getting this information will help you a great deal. You will be able to work on your weaknesses and improve on your weak points. You will also know how you can maintain on your strongholds or even better them too.
A client’s input is very crucial for the performance of your business. If you listen to opinions from clients and implement them, you will be able to improve on your services and they will stick to you. A company that doesn’t value customer feedback cannot thrive. You can also involve clients in decision-making directly or indirectly.
Be the best service provider
This is the surest way of getting clients to stick to you. Even if your customer service is awesome but your products are of low quality, your business will not survive. Strive and beat the competition on the market.
Clients will be running your way since they know you provide the best services. Your customers will not only stick to you but they will also refer their friends to your company. How lucky can you be!